These terms apply to all services provided by Yrless Limited

What to Know at a Glance

FIBRE

  • Fibre plans are available with two contract options:

12 Month Contract – receive a FREE router

0 Month Contract – you will need to purchase a router from Yrless at a cost of $95.

  • You may bring your own router, but support is limited. Please note that Spark modems will not work on the Yrless network due to Spark restrictions.
  • All fibre plans are unlimited but subject to our Fair Use Policy.
  • A standard fibre connection involves connecting to the ONT supplied by Chorus and Yrless activates this connection on your behalf.
  • When off-boarding from a Yrless plan, those who received a FREE router with their connection must return it, at your own cost to Yrless.

WIFI

  • WiFi plans are available on a 24 month contract
  • WiFi is only available in specific geographical locations
  • We offer free site surveys for all WiFi applications
  • Installation fees apply to our WiFi plans
  • A standard WiFi installation involves a dish & stay on your house roof, up to 15m of cable and a minimum of 2 hours of labour, along with travel costs.
  • Physical installs are subject to weather conditions and installer availability.
  • All WiFI plans are unlimited by subject to our Fair Use Policy

ADSL & VDSL

  • ADSL & VDSL are ‘naked’ meaning don’t need a phone service on the line but no require a phone line for installation.
  • ADSL & VDSL services involve a router within your house that connects to the copper phone line. Routers cost $253 from Yrless. You may bring your own router but support in this instance is limited.
  • Chorus will no longer be supporting copper phone lines from 2030.

RBI

  • A standard RBI install involves an RBI router inside your hose that broadcasts WiFi inside your home.

 

Your Internet Service

  • All services are subject to our Fair Use Policy
  • All connections and plans are for single dwelling only.
  • Connection speeds are subject to environmental factors such ad location, line-of-sight, noise/interference.
  • All plans are unlimited unless otherwise advertised, but may have restricted upload/download speeds.
  • Actual speeds will be affected by various factors including NZ and overseas networks, your modem, computer technology and the usage of others.
  • Early disconnection fees of ‘full term payments’ apply to all contracts.
  • Our open fibre contracts have no disconnection fee.
  • All equipment, including routers supplied free of charge, remain the property of Yrless.
  • 1GB is calculated as 1024MB
  • Any unused data on a plan within a monthly period will not be carried forward

 Payments & Billing

  • Installation is payable upon completion unless you’ve arranged a payment plan.
  • Repairs will incur a travel cost of $1.50 per KM plus labour cost of $75 per hour.
  • You’ll be invoiced monthly on 1st month for your plan – payment is in arrears of service provided.
  • Accounts outstanding by 40 days will result in your service being suspended.
  • Unpaid debts may go to a collection agency, affecting your credit and any fees incurred in the collection of overdue accounts will be payable by the debtor.

Network Terms & Conditions

  • We will provide you, the customer, with broadband internet as a basic service.
  • We will only provide add-on services to the basic service at your request and at an agreed price.
  • We reserve the right to cancel your connection at any time, any money owing by you will be required to be paid in full up to and including the month of cancellation.
  • We hold no liability for damage to your computers/network resulting from connection to our network.
  • We may shape/manage/scan data on your connection.
  • We pay change your plan to accommodate the data you are using.
  • We can’t guarantee a reliable service for the customer if:

-            You are connecting by laptop to our access points

-            You live in an area with too much interference from other wireless networks.

-            The wireless signal is higher than -80dBi

 

  • We will use all reasonable efforts to provide our service to you in New Zealand on a 24/7 basis but we do not guarantee that the supply of our services will be continuous or fault free. It is possible that on occasion our service may be unavailable (e.g. to permit maintenance or other development activity to take place, or in the event of an issue with underlying third party telecommunications infrastructure or due to Force Majeure Event (as defined below). We will use reasonable efforts to inform you in advance of any unavailability.
  • You acknowledge that our network relies on underlying telecommunications infrastructure  owned by various third parties (including Chorus) and there will be disruptions, outages or faults with that infrastructure from time to time which will affect our service to you. To the maximum extent permitted by law, we exclude all responsibility and liability for that underlying infrastructure.
  • You acknowledge that our service may link to third party websites or feeds that are connected or relevant to our service. Any link for our service does not imply our endorsement, approval or recommendation of, or responsibility for, those websites or feeds or their content or operators. The maximum extent permitted by law, we exclude all responsibility for those websites or feeds.

Fair Use Policy

  • We operate a Fair Use Policy for all our plans
  • We reserve the right to monitor data download and upload from your connection.
  • If in our reasonable opinion your usage is excessive or unreasonable, we reserve the right to request that you and other users on your connection, reduce your usage, and in the event of continued excessive and/or unreasonable use we reserve the right to migrate you to an alternative plan for the duration of your contract.
  • Unlimited plans are for single dwellings only – they cannot be shared with other houses, even on the same property/title.

 

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Privacy & Your Data

  • In accordance with the Privacy Act (1993) your creditworthiness may be accessed.
  • Your personal information is never shared unless required by law.
  • You may request or update the info we hold about you.

Website

  • We retain all intellectual property/copyright in the website and all media, data, information, documents, drawings or deliverables prepared by us. You are entitled to use them only for the purpose for which they are intended and only if you have paid all fees owing to us.

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Legal Obligations

Liability

  • All warranties and representations (including those expressed or implied by law) in respect of our services are excluded to the extent permitted by law. The provisions in the Consumer Guarantees Act 1993 do not apply to the extent that you are acquiring services from us for the purposes of a business in terms of section 2 and 43 of the act.
  • We are not liable to you for any special, indirect or consequential damage or loss of any kind under any cause of action arising under or in connection with our services to you.
  • Our liability to you (whether in relation to contract, tort (including negligence) or otherwise in connection with the provision of its services to you is limited to an amount equal to the value of fees paid by you to us in the month proceeding the date of the relevant claim.
  • If either party to found liable to the other (whether in contract, tort or otherwise), and the claiming party and/or a third party has contributed to the loss of damage, the liable party shall only be liable to proportional extent of its own contribution.
  • No legal proceedings may be commenced later than 12 months after the date that you became aware or ought reasonably to have become aware of the act or omission on which the claim is based.

Force Majeure

We’re not responsible for service failure due to things outside our control, such as:

  • Natural disasters
  • Acts of God
  • Pandemics
  • Power/communication failures
  • Labour disputes, riots, strikes or acts of war

Affected parties must:

  1. Notify the other party as soon as practicable after the Force Majeure event occurs and provide full information concerning the event including an estimate of the time likely to be required to overcome it.
  2. Use their best endeavours to overcome the Force Majeure event
  3. Continue to perform their obligations as far as practicable.

Your Responsibilities

By using Yrless, you agree to:

  • Use the network legally and responsibly.
  • Not tamper/damage or remove Yrless equipment, our network or 3rd party networks and computers on the internet, or use the network for nefarious or illegal purposes.
  • Pay invoices on time unless prior agreement has been made with Yrless.
  • You have the right to request/update what information we hold about you.

Assignments & Changes

  • You can’t transfer your service without Yrless approval.
  • Yrless can transfer obligations with written notice to you.
  • These terms are governed by New Zealand law.
  • Terms may change without notice.

 

 

These terms and conditions may be reviewed from time to time and change without notice.