Exciting Updates from Our New Management Team

As we focus on building a stronger, more reliable network and introducing tools and services to make staying connected easier and more enjoyable, here is some of what we’ve been up to:

Increased Demand During the Holidays

With students returning home and families spending more time together over the holidays, we’re seeing a significant increase in data usage across the network. Despite what some TV ads may claim, all connection types can experience slower speeds during peak times.

We actively monitor for excessive data use and work to ensure fair access for everyone by managing data flow where necessary. Your patience and understanding during these high-demand periods are greatly appreciated.

Tower Upgrades and Independence

We’ve carried out upgrades on several tower sites to improve overall performance. These enhancements are critical to minimise disruption to service.

Additionally, we’re reducing our reliance on third-party providers by installing our own power generation systems and battery backups. These changes mean less chance of service disruption and greater control over the quality of service you receive.

Enhanced Core Network Stability and Redundancy

We’ve improved the stability and redundancy of our network core. These upgrades ensure a more seamless connection, minimize outages, and improve recovery times if any issues arise.

Upgraded Phone Systems

To enhance our communication channels, we’re upgrading our phone systems leading into the holiday break. While these changes are underway, there may be interruptions to our 0508 number.

To ensure uninterrupted support, we’ve set up a temporary number:
0800 437 003
Please use this number between Saturday, 21st December, and Tuesday, 24th December to reach us.

 “Wish You Were Here” Promotion

To celebrate the progress we’ve made together, we’re launching our Wish You Were Here promotion. Stay tuned for more details and an opportunity to participate in this exciting initiative!

Let Us Know How We Can Help

We’re pleased to report that the network has been performing well recently. However, if you experience any connection issues, please let us know as soon as possible. In many cases, we can resolve problems remotely and quickly once we’re made aware. Your feedback is invaluable in helping us maintain high-quality service.

We’re committed to building a stronger, more reliable network and offering better tools and services for you. Thank you for your continued trust and support as we work toward a brighter future together.