Our standard Terms & Conditions can be found below.

  • All services are not available in all areas
  • Services are subject to reasonable use
  • All plans come with a free email address - Email addresses cost $50+GST per year each to keep if no longer a YrlessPlus customer
  • All wireless plans are speed capped unless otherwise requested. A speed cap will slow you down to dialup once you reach your monthly data limit
  • Connection speeds are subject to environmental factors such as location, line-of-sight, noise / interference
  • Actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology.
  • Outdoor physical installs are subject to weather conditions and installer availability
  • Installs come with a 2 year term contract and cost $120.  An early disconnection fee applies. You will be charged $12 for every month left in your contract
  • Open term contracts have no disconnection fee, $360 + travel + GST for a standard install
  • Modem for ADSL, VDSL, or Fibre services is $220 unless you supply your own
  • ADSL & VDSL services are “naked” meaning they don't need a phone service on the line
  • All Equipment remains the property of Yrless Ltd unless otherwise stated
  • By signing up to a plan you agree to the Terms & Conditions below
    • A standard wireless install involves a dish & stay on your house roof, up to 15m cable, and 2 hours labour
    • A standard RBI install involves an RBI router inside your house that broadcasts WiFi inside your house
    • A standard ADSL install involves a router inside your house that connects to your copper phone line
    • All installs and repairs will incur a travel cost of $1.15 per km + Labour
    • 1GB is calculated as 1024MB
    • Any unused data within a monthly period will not be carried forward to the following month.

 Payment Terms and conditions

  • Installation work is to be paid upon completion of the work, otherwise where a payment plan is requested
  • In accordance with the Privacy Act (1993) I authorise any person or company to give information as required for the purpose accessing my creditworthiness
  • Installs done before the end of the month will be charged at monthly cost/days in the month x days remaining in the month
  • Accounts outstanding by 40 days will result in your service being halted
  • All costs incurred in the collection of overdue accounts will be payable by the debtor
  • If your account is closed by Yrless Ltd, the debt will be sent to a collection agency and your future ability to obtain credit may be affected.

Network Terms and Conditions - Yrless Ltd (Us/We)

  • We will provide you the customer with broadband internet to your house as a basic service.
  • We will only provide add-on's to the base service at your request and at an agreed price.
  • We reserve the right to cancel your connection at any time, money owing by you to be paid in full up to and including the month of cancellation.
  • We hold no liability for damage to your computers/network resulting from connection to our network
  • We may shape/manage/scan data on your connection.
  • We may change your plan to accommodate the data you are using.
  • We will not pass on your personal information unless requested by law.
  • We can't guarantee a reliable service for the customer if:
    • You are connecting by laptop to our access points
    • You live in an area with too much interference from other wireless networks
    • The wireless signal is higher than -80dBi

 Customer Terms and Conditions - (You) agree to the following

  • Not to tamper/damage wireless gear, our wireless network, or 3rd party networks & computers on the internet, or use the network for nefarious or illegal purposes
  • Not to remove or damage gear before leaving a house, if renting
  • All accounts will be paid on time unless by prior agreement with us
  • You have the right to request/update what information we hold about you.